Business Online Banking Conversion FAQs

SterlingConnect presents a picture of all your accounts and services in a consolidated format. You’ll be able to view total balances, look into individual accounts, search for specific transactions, and much more. Equally important, signing in to SterlingConnect after August 13 will give you immediate access to all your online transaction capabilities, like paying bills and transferring funds, with no separate sign-in required. SterlingConnect will become your single gateway to all things digital at Sterling, and it will make managing your money simpler, clearer and more intuitive.

As one of the nation’s leading business banks, Sterling has created tremendous latitude for customization within e-Treasury. Ask your Relationship Manager to create a solution tailored to your specific requirements. Whether it’s adding new Treasury Management tools, developing customized reporting templates, or suggesting solutions that automate more of your bookkeeping tasks, you’ll find that the capabilities available through Sterling e-Treasury can simplify your business and enhance your bottom line.

We offer several brief, informative videos about our online services. Visit our Conversion Resources page for more information.

Yes. Over the weekend of August 11-12, we will also be updating your accounts and moving them to our Sterling systems, as we described in a recent communication mailed to you. So, when you log in to SterlingConnect beginning on August 13, your accounts may have different names and in some cases, slightly different features.

Please review the mail package we sent you, and if you have questions, please reach out to us. Our financial centers will have extended hours Monday, August 6 to Friday, August 10 and Monday, August 13 to Friday, August 17. We’re here to help, and to make sure you have a smooth transition to our enhanced online services at Sterling!

Our financial centers will have extended hours from 8:00 AM to 7:00 PM Monday, August 6 to Friday, August 10 and Monday, August 13 to Friday, August 17. Extended hours for Telephone Support at 877-249-1230 will also be available from Monday, August 13 to Saturday, August 25: Monday to Thursday 7:00 AM to 11:00 PM; Friday 7:00 AM to 10:00 PM; Saturday 8:00 AM to 5:30 PM; Sunday (August 19) 8:00 AM to 3:00 PM. All times Eastern.

All you need is your Username and the Temporary Password we mail you by late July, as described in Step 1 of our instructions. Go to sterlingconnect.com, sign in, follow our Two-Step Authentication process, then create a new Password. From there you will be able to start exploring what SterlingConnect can do for you! (If you do not receive or can’t locate your Temporary Password call us at 877-249-1230 or visit sterlingconnect.com and click on “Forgot Password?” to reset your password.)

As soon as you receive your new Temporary Password via mail, you will be able to log in to SterlingConnect and get a clear, holistic view of all your accounts with us. That’s why it’s such a good idea to log in and start using SterlingConnect at your earliest opportunity! We’ll even provide a link to your current Business Online Banking program through SterlingConnect. Through August 10, you’ll still need to use your existing Username and Password to log in to your current system, where you can make bill payments and other transactions. After we convert your service to our new system on August 13, you’ll be able to access all your online banking services with one convenient login to SterlingConnect.

We require a Username of 6-32 characters. The following special characters are not permitted: @, +, =, &, <, #. If your Username doesn’t qualify, or if you have other problems logging in, just call us at 877-249-1230.

Yes, all your payee data will appear automatically, as will your recurring and future-dated payments. However, we highly recommend that you double check and confirm the accuracy of these future payments on your current system on or before August 10 to help assure an accurate transfer of your future payments.

Yes. For security reasons, only the last four digits of the account number are displayed in the summary, but the full account number is used for processing.

Yes. You will now be able to specify a “Pay Date” for each bill you pay online. Payments will be mailed with sufficient time to reach the recipient by your “Pay Date.” Check payments will be deducted from your account when deposited into the recipient’s account, and electronic payments will be deducted on the designated “Pay Date,” not on the date you initiate the payment.

In the new system, the “Pay Date” is the date it will arrive at the payee. (For your convenience, we display the earliest date your payment could arrive at the payee when you initiate each payment. You can adjust that date further out if you wish.)

Bill Pay history through August 10 will be viewable in your checking transaction history. All new bill payment history will be available within the bill pay section.

Nicknames were not transferred over to the new system. You will need to enter any account nicknames to your payee information.

Yes, this service is still available but will need to be re-established on or after August 13. Any company that offers eBills will have a clickable icon that says, “GET BILL” to the left of the Payee Name.

Provided you have successfully signed in to SterlingConnect at least once, you can go to the App Store or Google Play and download the Sterling e-Treasury Mobile app on your smartphone or tablet any time on or after August 13. Your first-time mobile login instructions will be mailed separately to you in early August.

Yes. You can deposit checks up to $10,000 on your mobile.

Your future-dated or recurring transfers will not transfer and will need to be reentered.

Yes, you will be able to view this year’s account history on the new system. If you require earlier history, be sure to download that information on your current system on or before August 10, 2018.

Yes. Any current alerts cannot be transferred, but you can set them up quite easily in our new system by going to My Settings > Subscriptions to set up alerts and reports. If you would like to receive alerts by text, first add your mobile phone number under “My Profile” then set up your alert.

Download and install the CardValet app for your smartphone from Google Play or the App store. Enroll your Sterling debit card(s) to manage your debit card alerts and preferences.