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COVID-19 Update: We’re Here for You. Here’s How.

A Message from Jack L. Kopnisky, CEO

Jack Kopnisky All of us at Sterling National Bank hope this note finds you safe and healthy—and our hearts go out to those who are ill or are caring for loved ones and friends.

Our community is experiencing an unprecedented time in human history. This global pandemic and its resulting impact on our daily lives can be overwhelming. With all this uncertainty, our communities and businesses simply can’t sit back and wait to see the outcome of this challenging situation.

That’s why Sterling’s Executive Management and Crisis Management teams and I meet several times every day to proactively manage our response through this ever-changing landscape and take the necessary steps to help ensure the health and well-being of our clients, colleagues and communities.

I’d like to personally share with you some of what we’ve done—and what we’re doing. Continue reading.


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Financial Center Updates

For the health and well-being of our clients and colleagues, we have instituted the following temporary procedures for our financial centers.

Read our latest update
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Personal & Business Digital Banking

With the digital banking technologies available to you as a Sterling client, you can access your accounts safely from your home or office using a computer, smartphone or tablet.

Personal | Business | Commercial
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Corporate Banking Update

We’re committed to continuing to provide you with the financial solutions and sound guidance your company and key executives need during this time. Please reach out directly to your Relationship Manager with your questions or concerns.

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Small Business Administration (SBA)

Paycheck Protection Program (PPP)

We look forward to continuing to support you in the forgiveness phase of the SBA Paycheck Protection Program (PPP). If you obtained your PPP loan from Sterling, you may apply for forgiveness through our online portal.

To learn more about the acceptable documentation needed for your Loan Forgiveness application, view Sterling’s guide

To learn more view our Frequently Asked Questions (FAQs).

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Community Support

While working with our nonprofit partners, the Sterling Charitable Foundation has identified that what our communities need most now is access to healthy food. We are therefore making significant contributions to community-based organizations that we believe have the greatest potential for getting food into the hands of our neighbors in need, including City Meals on Wheels, Island Harvest Food Bank, Feeding Westchester, and Rockland Meals on Wheels.

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Beware of Coronavirus Scams

Protect yourself from coronavirus-themed scams with this advice from the Federal Trade Commission.

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CDC Updates

Get the latest on COVID-19 from the Centers for Disease Control at www.cdc.gov.


Financial Center Updates

To allow for social distancing, each financial center will service no more than 10 clients at a time.

Effective Monday, July 13, 2020, our Financial Centers will be returning to normal business hours. For a complete listing of our financial centers and their hours, please see below. For a complete listing of our financial centers and their hours, please visit the Locations page.

To allow for social distancing, each financial center will service no more than 10 clients at a time.

Current Closures:

  • NYC - 489 5th Avenue
  • White Plains - 1133 Westchester Avenue
  • Paramus, NJ - 61 South Paramus Rd, Suite #116

Check back for up-to-date information.


Personal Online & Mobile Banking

Manage your accounts online from your laptop or desktop or using a smartphone or tablet and the Sterling Personal Mobile Banking app. You can access account and loan information, transfer funds, make loan payments, pay bills, view cleared checks, place stop payments—and more. You can even deposit an endorsed check using your smartphone or tablet’s camera and mobile deposit.

If you haven’t yet signed up for online banking, enroll now. Want to know more first? Watch this simple video tutorial.

For more information on our Mobile Banking app, watch this quick video tutorial or click-thru demo to find out more.

Download Sterling’s Personal Mobile Banking app in minutes.

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Business Banking Online & Mobile Banking

Manage your business finances when you’re online working from your home or by using your smartphone and our Business Mobile Banking app. You can access account and loan information, transfer funds, make loan payments, pay bills, view cleared checks, place stop payments—and more.

There are also optional capabilities that enable you to review and approve transactions requiring additional authorizations such as ACH and wire transfers. You can even deposit an endorsed check using your smartphone or tablet’s camera and mobile deposit.

If you haven’t signed up for online banking or downloaded our Mobile Banking app yet, speak to your Relationship Manager. Want to know more first? Watch one of our video tutorials.


Commercial Banking Online & Mobile Banking

Sterling’s e-Treasury platform streamlines the financial side of running your business. In addition to accessing your account information and transferring funds, users can automate payments and disburse funds quickly with ACH and wire transfers as well as protect against fraud with check and/or ACH Positive Pay.

e-Treasury is accessible through multiple secure client access channels including our Secure Browser technology, Industry Standard Browsers (E.g. Chrome, Firefox), Secure File Transfer and Mobile Banking for straight thru processing. This provides our clients the ability to manage their businesses either on premise or remotely. All channels are inter-changeable for users to set-up on the platform.

If you have not signed up for online banking or downloaded our Mobile Banking app yet, please speak with your Relationship Manager. Want to know more first? Watch one of our video tutorials.