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e-Treasury Upgrade FAQs

General

Why is this change happening?

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Is there anything I need to do beforehand?

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Bill Pay

Will all my payee information appear on the new system?

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Only the last four digits of my account number are viewable. Will my payees be able to process the payments?

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Are there changes to how my bills get paid?

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Why are transactions not being deducted from my balance when they are sent to a payee?

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How can I confirm when a payment will arrive at a payee?

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Why isn’t my payment reflecting the payment default date as the next business day?

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Where can I find payments I previously paid?

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Why are my payee’s nicknames/alias not showing up?

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What about my eBills, Payee Nicknames and Bill Groups?

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If I leave the “check #” field blank will the bank assign a check number?

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Positive Pay

Will I have access to my prior Positive Pay transactions?

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Can I use the same format for uploading my Positive Pay issue items?

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What types of Positive Pay reports are available?

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Is there anything I need to do before June 15?

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Is there anything I need to do after June 18?

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