By transferring your online service to our e-Treasury platform, you not only enjoy an enhanced day-to-day banking experience, you gain access to our entire suite of sophisticated treasury management services at Sterling, providing exciting new ways to help your business thrive.
First, be aware of an upcoming service outage: your Bill Pay and Positive Pay services will be unavailable from Friday, June 15 at 1pm ET until Monday, June 18 at 8am ET. Before this occurs, please be sure to complete the following steps:
Prior to June 15:
- Bill Pay clients - review all future-dated and recurring payments. These will be transferred to the new system automatically, but please confirm that your payee and payment information are correct.
On June 15 by 1pm ET:
- Submit any Bill Pay transactions to be processed for the current date.
- Process your Positive Pay exceptions and upload your Positive Pay files by 1PM ET for timely transfer.
Yes, all of your payee data will appear on e-Treasury automatically, as will your recurring and future-dated payments. However, we highly recommend that you double-check and confirm the accuracy of these future payments on your current system, on or before June 15, to help assure a smooth transfer of data.
Yes. For security reasons, only the last four digits of the account number are displayed in the summary. The payees will receive the entire account number to process your payment correctly. If you are uncertain that these digits are the last four of your account number, you can always update the payee and enter the entire account number. It will revert back to only show you the last four digits, but with this step you will be certain that the full number was entered.
Yes. You will now designate each payment’s due date, called the "Pay Date" and your funds will not be withdrawn until the payment is delivered on that date. So you no longer need to schedule payments to be sent a few days in advance to allow for processing time – and your money will stay in your account longer. Check payments will be mailed with sufficient time to reach the recipient by the Pay Date and will be deducted from your account when deposited by the recipient.
Starting June 18, please review and adjust your upcoming payment dates, entering the date you want your payment to be delivered.
Bill Pay deducts payments from your account on the date the payment is scheduled to arrive at the payee, not when it is sent to the payee. Your payment will arrive at the payee on the ‘Pay Date” and be deducted from your account on that day.
In the new system, the “Pay Date” is the date it will arrive at the payee. When you initiate a bill payment, the earliest date it could arrive at the payee is displayed. You can adjust that date further out if you wish.
Payments are now scheduled based on when they arrive at the payee, not when they are sent. So, the default date that is displayed is the soonest it can arrive at the payee. You can adjust that date further out, but not closer as it is already set to fastest arrival date.
Bill Pay history through June 15, 2018 will be viewable in your checking transaction history. All new bill payment history will be available within the bill pay section titled Bill History.
Nicknames were not transferred over to the new system. You will need to enter any account nicknames to your payee’s information.
These services are available on your new e-Treasury system, but will need to be re-established on or after June 18.
Yes, you will have access to Paid checks for 90 days and Outstanding checks for two years.
Yes, the file format you currently use will be available in the new system.
Outstanding, Paid and Stop reports are available. These reports can be accessed on a daily, weekly or monthly basis and can be configured based on your request.
By 1pm ET on June 15:
- Process your Positive Pay exceptions
- Upload your Positive Pay files for timely transfer
On Monday, June 18, compete your bill pay transition with the following steps:
- Adjust scheduling of upcoming bill payments. Your bill payments will now be scheduled based on the payment’s due date, called the "Pay Date" and funds will not be withdrawn until the payment is delivered on that date. Note: Check payments will be mailed with sufficient time to reach the recipient by the Pay Date and will be deducted from your account when deposited by the recipient.
- Re-establish any eBills, payee nicknames, Bill Groups, SMS or email alerts.