Download our e-Treasury Secure Browser
Download the Sterling e-Treasury Token Client
April 25, 2022: We are currently experiencing system outages impacting our online banking platforms, Contact Center and Banking Centers. We are working to restore access and apologize for any inconvenience this may cause. Please try again later.
For optimal viewing experience, please use a supported browser such as Chrome or EdgeDownload Edge Download Chrome
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 855.762.7500 so we can help you.