Personal Online Banking Conversion FAQs

General FAQs

Can you tell me more about SterlingConnect?

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How is Sterling Online Banking different from my current system?

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Will there be other changes to my banking services as well?

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First-Time Login FAQs

What will I need to log in to SterlingConnect?

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When can I start using SterlingConnect?

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SterlingConnect won’t accept my Username. Why not?

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Bill Pay FAQs

Will all my payee information appear on the new system starting August 13?

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Only the last four digits of my account number are viewable. Will my payees be able to process the payments?

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Are there changes to how my bills get paid?

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How can I confirm when a payment will arrive at a payee?

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Where can I find payments I previously paid?

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Why are my payee’s nicknames not showing up?

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Can I still receive eBills?

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Other Services FAQs

How do I activate Mobile Banking?

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Do you support Mobile Check Deposit?

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What happens with my internal transfers?

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Will my account history still be viewable?

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Will I still receive e-Statements?

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Do you offer People Pay?

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Do you offer Transaction and Activity Alerts?

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How do I set up alerts for my debit card?

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