Protect Yourself Against Fraud

Recently, we’ve discovered a scam related to consumer loans that were applied for online through multiple marketplace websites. After an application is submitted, the scammer calls the applicant directly to state the loan was approved, however, to receive the funds the applicant is required to send a prepaid debit card and/or pay other fees upfront.

If you receive a call that your loan was approved by Sterling National Bank, and you are requested to send a prepaid debit card and/or pay other fees upfront, this call is fraudulent.

Important Tips

• Research the lender or loan broker you are working with online using rating agencies, online feedback, state and federal agencies like the FTC or a state Attorney General.
• When applying for a loan, go to a trusted website instead of clicking on a link in an ad.
• Action you may take if you have become victim of this scam:
  • File a fraud report with your local police department.
  • Contact one of the three major credit bureaus – Experian, TransUnion and Equifax – to place a credit alert or a credit freeze on your name, especially if you have provided the fraudsters with any personal information.
  • If you provided bank account information to the fraudsters, speak with your bank and consider immediately closing that account and open a new one.
  • You can visit www.ftc.gov to get additional information on protecting yourself from fraud and identity theft.

Fraudulent Call Scam Alert

Recently, we’ve discovered an increase in fraud attempts where clients receive calls from impostors posing as our contact center colleagues and looking to obtain private information. Please note, Sterling colleagues will never ask for your passwords.

If you receive a questionable or suspicious call, end the call and reach out to our contact center directly at 855-SNB-7500.

Learn More On Way You Can Protect Yourself.