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Client Services

Business: 855-274-2800
Personal: 855-274-2801

Monday–Friday: 8:00 AM to 8:00 PM
Saturday: 8:30 AM to 3:00 PM

24-Hour Telephone Banking

To report a lost or stolen ATM or Debit Card

To select or change an ATM or Debit Card PIN

To place a claim for a disputed ATM or Debit Card transaction
Client Services can be reached from 8:00 AM to 8:00 PM Monday–Friday

Other Services

For residential loan servicing

For credit card information or to report a lost or stolen credit card
877-881-6018: Visa (Fifth Third Bank)
888-530-3626: Visa (Bank of Omaha)

For assistance with Remote Deposit Capture
855-274-2800 (8:30 AM to 6:00 PM, Monday–Friday. 8:30 AM to 2:00 PM, Saturday)

For merchant credit card processing support

For change of address request
855-274-2801 (8:00 AM to 8:00 PM, Monday-Friday, 8:00 AM to 3:00 PM, Saturday, or visit your local Sterling National Bank Financial Center)

Sterling National Bank Corporate Offices

400 Rella Blvd
Montebello, NY 10901 USA

21 Scarsdale Road
Yonkers, NY 10707 USA

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