Contact Us

Client Services

Business: 855-274-2800
Personal: 855-274-2801

Monday–Friday: 8:30 AM to 6:00 PM
Saturday: 8:30 AM to 2:00 PM

24-Hour Telephone Banking
855-274-2802

To report a lost or stolen ATM or Debit Card
855-735-0539: MasterCard

To select or change an ATM or Debit Card PIN
800-992-3808

To place a claim for a disputed ATM or Debit Card transaction
855-735-0540: MasterCard
Client Services can be reached from 8:00 AM to 8:00 PM Monday–Friday

Other Services

For residential loan servicing
855-857-0644

For credit card information or to report a lost or stolen credit card
877-881-6018: Visa (Fifth Third Bank)
888-530-3626: Visa (Bank of Omaha)

For assistance with Remote Deposit Capture
855-274-2800 (8:30 AM to 6:00 PM, Monday–Friday. 8:30 AM to 2:00 PM, Saturday)

For merchant credit card processing support
877-273-8191

For change of address request
855-274-2801 (8:30 AM to 6 PM, Monday-Friday, 8:30 AM to 2 PM, Saturday, or visit your local Sterling National Bank Financial Center)