When your team is implementing new technologies—such as new mobile capabilities on the sales floor or rolling out a new tracking software—consider these these key tips:
1. Examine the issue.
Before implementing a new technological service, first consider the problem this intends to resolve. Ask questions while researching a new system: Will this best meet the needs of the team? How long will this potential solution remain effective, and what will the cost of upgrading or changing be in the future? Consider what other elements might impact this issue. Communication or employee engagement may affect the success of your ultimate solution.
2. Understand the complexities of a problem before introducing a new system.
Keep the goal and the team’s interests in mind—consider functionality and user friendliness to ensure higher adoption rates. Show solidarity and transparency in communication. Plan how management will roll out the new service internally and externally. Create a strategy that shows transparency and explicitly states what employees and business partners can expect, as well as a timeline for implementation.
3. Clearly communicate any potential impact to your customers.
Tell employees what’s in it for them—will this make their jobs easier? Identify early adopters of the system who can serve as peer leaders in using the system and help guide other employees.
4. Repeat education sessions.
Learning a new system requires many opportunities for education. Offer multiple training sessions, as well as supplementary materials that accommodate the differences in learning styles and ability levels. Build the new technology into routines as quickly as possible.
At Sterling National Bank, we want to help you resource the technological advances you need to meet or beat your competition. Contact your relationship manager today to discuss how we might do that: 855.274.2800.