Enable Accessibility
×
Close
Personal Online Banking
If you need assistance, please contact Personal Client Services at 855.762.7500 or view the FAQs
e‑Treasury Business Banking
Log in
Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact Client Support at [email protected] or 855.274.2800.

Download our e-Treasury Secure Browser

Business Online Banking
If you need assistance, please contact Client Services at [email protected] or 855.274.2800.
e‑Treasury
Log in
Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact TM Service at [email protected] or 212.575.8020.


Download our e-Treasury Secure Browser

Download the Sterling e-Treasury Token Client


Business Online Banking
If you need assistance, please contact Client Services at [email protected] or 855.274.2800

For optimal viewing experience, please use a supported browser such as Chrome or Edge

Download Edge Download Chrome

Woman business owner using prepping packages on laptop

Steps to Take for a Successful Year Ahead

If you’ve decided to revisit your business planning, we have five ways to re-invent or re-visit your strategy to help you succeed in business over the next twelve months.

Step 1. Act like a start-up

Imagine if you could start again. What parts of your business would you change to build a new, stronger business on the foundations of the old one? What would you do differently and how would the business look?

You may want to:

  • Delete unprofitable products or service lines
  • Introduce new products or services that are experiencing growth
  • Close down parts of the business that are no longer profitable
  • Change the expertise mix of your staff (possibly letting some go)
  • Invest in new research and development.

Investigate if you can expand your products or services by adding something new or different or a new approach to sell to customers with a trial offer, a free sample, a special price or extra service. If you can establish one or more new opportunities in an identifiable target market, can you pivot some or all of your business to meet that demand?

Step 2. Employ low-cost marketing techniques

Bootstrap the way you promote your business by finding inexpensive ways to get your business in front of customers. Work back through your promotional tactics and identify which worked the best, list them from the cheapest to the most expensive, then start from the top. You may find the methods that cost very little are the best, such as:

  • Contacting likely customers directly (remember the phone?)
  • Increasing your presence on social media
  • Using email campaigns to your existing contact list
  • Building word-of-mouth by asking customers to refer
  • Using virtual meeting invites to target customers outside your normal business area of operations.

Many of the best small business marketing ideas take time rather than money.

Step 3. Sell more to existing customers

It should be easier to sell to your existing customers as you should already know them and have a track history or relationship. Ask if there is anything they need and offer them an incentive (from discounts to pre-payment deals to advance notice of new releases).

Other tactics to sell more to existing customers includes:

  • Using accounting software to identify and contact inactive customers
  • Analyzing customer buying behavior to offer complementary products and services
  • Run product demos.

Triple check costs and pricing to ensure you are making money from each sale. Extra revenue to existing customers that has low margin, cost overruns, extra waste or product returns isn’t going to help long term. Your sales strategy needs to concentrate on the best products and best customers so focus on the 20% that generate 80% of your sales to increase the chance they will respond.

Step 4. Find new customers

If sales to your existing customers decline and you can’t quickly switch what you do as a business, focus on adding new customers by:

  • Selling online by adding an online store to your website
  • Using third party marketplaces like Amazon or specialist industry sites
  • Promoting in social media to attract buyers
  • Forming strategic alliances with complementary businesses
  • Prospecting on the next street or in the next city.

Chances are new customers will look a lot like your existing customers. Profile who are your ideal prospects (order in volume, pay on time, repeat orders) and then research where they are and the best methods to get in front of them.

Step 5. Find new business models

To get through the coming months and to manage your cash flow, consider adjusting your business model to uncover new opportunities. For example:

  • Sell online if you don’t already
  • Target growth segments such as government, military, education, health etc.
  • Set up a specialized hub to help buyers and sellers do business
  • Sub-contract to other businesses for short-term contracts
  • Sell your expertise by the hour online.

Summary

In the next twelve months, much will change. While revisiting your strategy, be proactive to best understand how much needs to change and seek counsel from trusted advisors. Planning now will help you better prepare, and pivot as needed later.

 

The opinions and views in this blog post are those of the authors and are not intended to provide specific advice or recommendations. Please consult professional advisors with regard to your individual situation.

Related Resources

Small Business BankingArticles
Protecting Your Business From Theft and Fraud
There are a number of risks that you’ll face in business – from employee theft to a competitor using your intellectual property. It’s your responsibility to safeguard your business from anything that may impact your survival and growth. Like most things in business, prevention is better than a cure; a little planning now could save […]
Small Business BankingArticles
Identifying Your Business Drivers
Identifying and monitoring the key drivers of your business will help track what’s happening in your business and trigger red flags for when remedial action is needed. A whole range of internal and external factors affects the performance of every business, so the secret is to focus on a handful of key drivers that: Reflect […]
Small Business BankingArticles
Glowing with the Flow: How Cheryl Gentry and Glow Global Events Grows and Thrives by Embracing Key Moments
Every moment matters in the event planning and management industry—and few understand this fact as deeply as Cheryl Gentry, founder and CEO of Glow Global Events. Over her 25-plus-year career in the events and entertainment industry, Gentry has taken advantage of countless opportunities to learn and grow. From embracing her role as a growth-minded CEO, […]
Connect With Us
Learn more about Webster products, services and the communities we serve.
We’d love your feedback