Personal Online Banking

All personal banking clients, please enter your online credentials here:

e‑Treasury Business Banking

Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact Client Support at [email protected] or 855.274.2800.

Download our e-Treasury Secure Browser

Business Online Banking

Lost or Damaged Token
Forgot password or PIN?

If you need assistance, please contact Client Services at [email protected] or 855.274.2800.

e‑Treasury

Download our e-Treasury Secure Browser

Download the Sterling e-Treasury Token Client

Business Online Banking

Lost or Damaged Token
Forgot password or PIN?

If you need assistance, please contact Client Services at [email protected] or 855.274.2800

February 28, 2023

Due to weather conditions, NY banking centers in Orange, Rockland, Ulster, and Sullivan county will open at 10am today. Online Banking, Mobile Banking, ATM’s, and the Contact Center remain available.

Business and Commercial Banking Updates at Webster

We upgraded to a new, fully unified operating system that will deliver an even stronger array of business and commercial banking products and services. Your accounts and digital services have automatically transitioned to the new platform.

What’s Changed?

What Has Not Changed*

Account Numbers
Checks
Direct Deposits
Automated Payments
Debit Cards
Online/Mobile Usernames & Passwords

*Business and Commercial clients who opened an account prior to May 20, 2023 have been notified by mail in advance of any changes.

What Has Changed

Some account features
Your Statements, Notices and Tax Documents (different formats and/or delivery methods)
Your online experience (a new interface and capabilities)

For details, please see below.

Online Banking Changes

We updated our digital banking platforms to give you even more tools to manage your business finances securely. There are different platforms based on the Business and Commercial client’s relationship. Client’s received separate communications with their specific transition details.

Webster Web-Link® Users Transitioning to e-Treasury

Users on our Webster Web-Link® platform have transitioned to a new platform called e-Treasury.
All activities are in e-Treasury beginning on July 24 except for Web-Link users who use Check or ACH Positive Pay, who will decision their items in Web-Link one last time on July 24.

Transfer of Services

Have Transferred Automatically	Have NOT Transferred
Bill Pay payee and related information	Transfers*
Future-dated and recurring Bill Pay payments	All future-dated and recurring account transfers, ACH, and Wires
Bill Pay payment history (last 24 months)	Alerts
ACH and Wire Payment Templates will transfer only for items created prior to 6/24 and have been used in the past 18 months	Account Analysis statements
Statement history (last 18 months)	Statements prior to 18 months ago
Previous day transaction and balance history (last 18 months)	Previous day transaction and balance history prior to 18 months ago
Check images	Report Exports and File Exports
User permissions set prior to 6/24
Recipients created prior to 6/24

* You will need to re-establish these items.

Learn More

Webster Online Users Transitioning to e-Treasury Business Banking

Users on our Webster Online platform that have multiple administrators have transitioned to a new platform called e-Treasury Business Banking.
Your current online administrators or primary users received a letter from us in mid-July with complete transition details.

Transfer of Services

Have Transferred Automatically	Have NOT Transferred
Bill Pay payee and related information	Transfers*
Future-dated and recurring Bill Pay payments	Connections to Quicken, Mint, QuickBooks, or similar external services*
Bill Pay payment history (last 24 months)	Alerts
Statement history (last 18 months)	Business tax payments and invoicing
Previous day transaction history (last 18 months)	Tax documents
Check images	Statements prior to 18 months ago
	Transaction history prior to 18 months ago
	Any custom reports created on Webster Online

* You will need to re-establish these items.
Note: If you previously made business tax payments or set up invoicing online, you will need to make
alternative arrangements for these services.

Learn More

Webster Online Users Transitioning to Online Banking

Your current online administrator or primary user received a letter from us in mid-July with complete transition details.
You can log in to our new online banking service at websterbank.com. You will be able to use your current User ID and Password, unless we notified you otherwise.
You need to re-authorize secondary users on the new system by navigating to Settings/Users. Note that secondary users can view account information and make internal transfers but cannot make bill payments and external transfers.
Download our Webster Bank Mobile App from the App Store or Google Play. You will be able to log in using your current User ID and Password, unless we notify you otherwise.
- Please note, our app supports Android 9 and up and iPhone requires iOS 15.0 or later.

Transfer of Services

Have Transferred Automatically	Have NOT Transferred
Bill payees and related information	Secondary user access
Future-dated and recurring transfers and payments	Tax documents
Bill payment history (last 24 months)	Statements prior to 18 months ago
Statement history (last 18 months)	Transaction history older than 90 days
Transaction history (last 90 days)	Alerts
Transfers to/from non-Webster accounts	Connections to Quicken, Mint, QuickBooks, or similar external services
Check images	Secure messages
Account nicknames

Learn More

Transition Resource Center

Find helpful resources about the online banking transition including guides and videos about our digital services.

Learn More

Important Topics

Account Numbers

Account numbers will not change, unless otherwise indicated in the Personalized Account Summary you received in the mail.
For clients who opened an account(s) on or after May 20, 2023, your account number has not changed.

Checks

Please continue to use your existing checks as usual.
For clients who opened an account(s) prior to May 20, 2023, you will be notified of any changes in the Personalized Account Summary you received in the mail.

Contact Center

To speak with a Contact Center representative, please call us at 800.482.2220 Monday – Friday 7:00 a.m. to 10:00 p.m. or Saturday – Sunday 8:00 a.m. to 8:00 p.m.

Debit Cards

You now have access to more than 40,000 MoneyPass^® ATMs across the U.S. – with no surcharge fee.

Direct Deposits and Automatic Payments

Direct deposits into your account(s) and automatic outgoing future-dated and recurring payments and transfers from your account(s) will continue without interruption unless otherwise notified.
If your account number has changed, please provide your new account number to those who make direct deposits into your account or automated debits from your account.

Statements, Notices and Tax Documents

Standard (Non-Analyzed Accounts): You will receive a deposit account statement that includes activity from the date of the prior statement through July 21, 2023. Any monthly maintenance fees will be waived for this period and the following partial statement period.
Analyzed Accounts: You will receive a deposit account statement that includes activity from the date of the prior statement through July 21, 2023. Billing will occur as usual.
You will receive statements for most accounts at about the same time each month as you previously have. The timing of statements for some savings accounts may be different.
If you previously received eStatements only, you will continue to do so.
If you previously received both paper and eStatements for the same account, you will receive a paper statement only going forward. You may enroll in eStatements through online banking.
Fees may apply for paper statements. Change your selection to eStatements to avoid the fee.
Notices and tax documents will no longer be available electronically.
Going forward, notices and tax documents will be mailed to your address of record.

Telephone Banking (Automated)

Service has resumed. Access your accounts by calling 800.482.2220.